Refund policy

Last updated: June 2026

At LoneHive we want you to love what you ordered. If something isn't right, we're here to make it right.

30-Day Returns

You may request a return within 30 days of delivery. Items must be unused, in original condition and packaging.

How to Start a Return

Email support@lonehive.com with your order number and reason. We reply within 24 hours with instructions and the return address.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. Original shipping charges are non-refundable.

Return Shipping

Customers cover return shipping unless the item arrived damaged, defective, or incorrect — then it's on us.

Damaged or Wrong Items

Email us within 7 days with a photo and your order number for a free replacement or full refund.

Non-Returnable Items

Final-sale/clearance and hygiene-sensitive items can't be returned unless defective.

Cancellations

Cancel for a full refund within 12 hours of purchase, before processing begins.

Questions? support@lonehive.com.